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Immediately notify us of the suspected scam sending all related information.

(Remember that you’ve previously installed GoToMyPC on that computer and left it turned on.

The technician wants you to provide any sensitive data (credit card number, passwords, etc.). When you log in to the HTTPS-protected GoToMyPC website or mobile app and select the host computer you’d like to access, the GoToMyPC broker signals that computer to start a session.

The technician wants to upload suspicious files to your computer.

The technician wants you to download a suspicious file.

You did not request help, but somebody offers their help.

Among others, the following situations should be considered suspicious:.

If you have granted access to a suspicious technician, click the "kill switch" or press the Pause/Break button on your keyboard to immediately terminate an active support session.

What should you do if you have already granted access to your computer?įor those who have already granted access to their computer, it is important to be aware that the computer owner has ultimate control over the support process.

The PIN code or link you were instructed to use.

In what way you were approached (email, phone call, etc.).Immediately send us this and any other related information. If you are approached by a suspicious technician, capture and report - but do NOT enter - the six-digit PIN code they provide.No action can be taken by a support technician without the computer owner granting access. A major safety and security feature of LogMeIn Rescue is that it requires mutual consent. As a general rule, if you are the least bit suspicious, do not grant anyone remote access to your computer.However, we consider education equally important, so here are a few tips for consumers to avoid scammers:

To protect consumers, we have increased proactive and reactive approaches, ranging from changes to our product and trial process to investigating and taking action on reports of improper use.

Use of this software or any of our products for nefarious or illegal purposes violates our terms and is immediate grounds for account termination. But as with email scams, legitimate products are not immune to people with nefarious intent. LogMeIn Rescue is a remote support software solution used by tens of thousands of legitimate businesses, including 50 of the world's top telecom companies. Below you will find useful tips to prevent abuse. Be aware that malicious third parties have been using Rescue trial accounts in attempt to gain wrongful access to customers' computers.

Gotomypc sign up code#

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Gotomypc sign up software#